Frequently Asked Questions
Everything you need to know about shopping with Lumé.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment measurements, as sizing can vary between tailored and relaxed fits.
What is Lumé's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
Are your materials sustainably sourced?
At Lumé, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my Lumé garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and laying them flat to dry. Specific care instructions are located on the inner seam label of every piece.